Sept. 21, 2017, 2:29 p.m. GU
IT&E crews have completed repairs and service stabilization required after a terrestrial fiber cable was damaged by a third party who was excavating in the area at approximately 3:30 A.M. at the entrance of the IT&E corporate offices in Guam.
A number of cables were damaged resulting in loss of cellular, data and internet services in the CNMI and cellular data and some enterprise services in Guam.
After repairing the damaged cables, Initial restoration of services began at 6:20 A.M. with full restoration expected at 8:30 A.M., however, because of the number of cables that were damaged, some services which were restored required additional maintenance, resulting in intermittent service disruptions for customers in the CNMI and Guam until 1:00 P.M. when services were restored and stabilized.
“The CNMI access out of the region travels through Guam. Although redundant paths exist between the CNMI and Guam, at our facility, all circuits were cut at the building entry point. In the future, a completely separate building entry point will be utilized, eliminating the risk of a single point of failure.” Said IT&E CEO, Jim Oehlerking.